Customer Service Representative

4 weeks ago


West Columbia, South Carolina, United States Naman Hotels Full time

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at the Hilton Garden Inn Columbia Airport. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.

Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Maintain a high level of product knowledge and stay up-to-date on hotel services and amenities.
  • Work effectively in a fast-paced environment, handling multiple tasks and priorities while maintaining a positive attitude and demeanor.
  • Collaborate with colleagues to ensure seamless communication and a cohesive guest experience.
  • Participate in ongoing training and development to enhance skills and knowledge, staying ahead of industry trends and best practices.

Requirements:

  • Ability to communicate effectively in English, both verbally and in writing.
  • Excellent customer service skills, with a focus on empathy, patience, and diplomacy.
  • Ability to work well under pressure, handling multiple tasks and priorities in a fast-paced environment.
  • Strong problem-solving skills, with the ability to think critically and resolve issues effectively.
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays as needed.

About Naman Hotels:

Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee, providing a supportive and inclusive work environment that fosters collaboration and innovation.



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