Senior Banking Operations Manager
7 days ago
We believe in creating meaningful careers for our employees. Our team offers a competitive salary, robust benefits package, and programs to support work-life balance and well-being.
About this Role:
This position is part of the Consumer, Small & Business Banking division, seeking a Branch Operations Associate Manager (LO) for our National Branch Network. Learn more about the career areas and business units.
In this role, you will lead and supervise risk management and operations of teller functions to deliver exceptional customer service and colleague experience, ensuring timely completion, quality, and compliance. You will also provide feedback and present ideas for improving customer service and colleague experience, related performance management process, and tools.
The ideal candidate will have 2+ years of experience assessing and meeting customer needs or issue resolution, with 1+ years of leadership experience. Leadership skills, customer service, operations, or financial services management experience in high-volume environments are desired qualifications. Ability to interact with integrity and professionalism with customers and employees is essential. Knowledge and understanding of laws and regulations pertaining to the banking industry and cash handling experience are required.
Job Expectations:
You will be able to work a schedule that includes most Saturdays and meet ongoing regulatory requirements. Individuals in Loan Originator (LO) positions must meet applicable financial responsibility, character, general financial fitness, and criminal background standards.
Benefits
We offer eligible employees a comprehensive set of benefits, including health benefits, 401(k) Plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance. Discounts and savings, commuter benefits, tuition reimbursement, scholarships for dependent children, adoption reimbursement, and parental leave are also available.
Pay Range:
$22.16 - $33.22
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