Technical Process Specialist

6 days ago


Lawrence, Massachusetts, United States BCforward Full time
Job Summary

We are seeking a skilled Technical Process Specialist to join our team at BCforward. As a key member of our organization, you will play a critical role in supporting complex business processes and procedures.

About the Role

This is a 12-month contract position with an estimated hourly rate of $28 based on industry standards and location. The successful candidate will be responsible for acting as the primary contact for escalated issues and requests concerning multiple, at times complex, processes or procedures.

Key Responsibilities
  • Provide reporting support and monitor field rosters and assigned territory responsibilities
  • Maintain and continuously improve the quality system and achieve quality objectives through daily actions
  • Develop, maintain, and assemble information/documentation that supports business operations and standard operating procedures for one or more business units
  • Act as a liaison to internal and external stakeholders as appropriate
Requirements
  • An associate's degree and 1 year of experience
  • A proven ability to solve complex problems in a timely manner
  • A comprehensive understanding of business processes related to the area supporting
  • Strong organization and planning skills
  • Ability to handle multiple functions at one time
  • Efficient and effective oral and written communication skills
  • Intermediate computer skills including the ability to do some advanced functions within various software packages
PREFERRED QUALIFICATIONS
  • Bachelor's degree in business, finance, accounting, or supply chain
  • SAP experience
  • Salesforce experience
  • Advanced skills in data entry, Google Apps and Drives, MS Office, organization, oral and written communication
  • Soft Skills: Customer Service focused, positive attitude, empathetic, agile learner


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