Bookstore Team Lead
4 weeks ago
About This Role
Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.
Key Responsibilities
- Assist the Manager in managing team members and the daily operation of our stores and providing an amazing customer service experience to our customers
- Work at San Jose International Airport
- Provide staff training and conduct store opening/closing/shift change procedures
- Perform all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation's, void processing and deposits
- Ensure that money is secured at all times
- Ensure that daily counts are conducted and that any discrepancies are reported
- Ensure that staff report to work on time, dressed in clean full uniform, including nametags
- Ensure that all staff tardiness and absences are reported to management
- Ensure customers are greeted promptly and served by knowledgeable, well-trained associates
- Demonstrate effective management of customer queuing
- Ensure that sales associates are assigned daily duties and are aware of daily sales targets and procedural changes
- Have an in-depth knowledge of bookstore products sold and ensure replenishment and proper rotation of stock on the sales floor
- Ensure that housekeeping standards are maintained (i.e., dusting, replacement of burnt light bulbs, sweeping, mopping)
- Maintain an ever-vigilant theft and shoplifting awareness and enforce cash register and other policies controlling internal shrink
- Pull and process book returns (identify appropriate titles using inventory system reports) – manage inventory flow
- Organize store displays and sections, ensuring proper placement and organization of all titles. Merchandise store to focus on key titles and maximize sales potential
- Ensure accuracy of the inventory management system through accurate receiving, returns, file transfers and routine cycle counts. Supervise processes.
- Ensure booksellers accomplish daily and weekly tasks outlined in bookseller basics.
- Assist in ordering books and other bookstore merchandise – ensure store selection closely reflects needs and desires of local customer base.
- Assist in maintaining sidelines stockroom and replenish sidelines stock as needed.
Requirements
- One or more years of retail supervisory experience
- Previous bookstore supervisory experience
- Ability to manage, consult, and help plan daily activities with General Manager, Bookstore Manager, and other Bookstore Supervisors
- Provides supervision and support to store staff
- Approachable and interactive leadership qualities
- Ability to work in a fast-paced environment
- Good time-management skills and multi-tasking abilities
- Good problem-solving skills
- Ability to lift 40lbs
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