Quality Assurance Specialist
4 weeks ago
At U.S. Bank, we strive to deliver exceptional quality in all aspects of our operations. As a Quality Analyst, you will play a crucial role in ensuring that our work meets the highest standards of timeliness, accuracy, and productivity.
Key Responsibilities
Monitor and evaluate the quality of work to identify areas for improvement
Document quality issues, performance measures, and quality improvements for management review
Provide information to assist in giving feedback to employees and in the training of employees
Ensure proper application of and compliance with internal and regulatory standards, guidelines, and procedures
Requirements
High school diploma or equivalent
Typically one to two years of relevant experience, preferably in quality analysis and measurement activities
Good knowledge and understanding of the products and services applicable to the assigned area
Good knowledge of the productivity and accuracy standards of the assigned area
Effective verbal and written communications skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Benefits
Our comprehensive benefits package includes healthcare, basic term and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, paid vacation, up to 11 paid holiday opportunities, adoption assistance, and sick and safe leave accruals. We are an equal opportunity employer committed to creating a diverse workforce and consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status. We participate in the U.S. Department of Homeland Security E-Verify program and conduct background checks consistent with applicable local laws.
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