Fixed Route Dispatcher

4 weeks ago

Sarasota, Florida, United States Sarasota County Full time
About the Position

In this critical role, you will be responsible for coordinating the delivery of public transportation services to our community. This includes maintaining schedules and routing in support of the services and timetables published by Breeze Transit.

Key Responsibilities
  • Ensure the delivery of services to our community by maintaining schedules and routing in support of the services and timetables published by Breeze Transit.
  • Monitor real-time tracking of equipment, weather, and traffic conditions.
  • Direct involvement with Bus Operators and Road Supervisors via radio.
  • Routing/re-routing and directing/redirecting the movement of revenue service vehicles, shuttle vehicles, and Bus Operators in accordance with Dispatch Supervision, available information, and Breeze management's intentions.
  • Answer phones in a timely manner, providing accurate information to the public.
  • Review daily Fixed Route transit requirements; ensuring our Federal, State, and local regulations are adhered to.
  • Change operator and bus assignments as needed, under direction of Dispatch Supervisor.
  • Assign overtime work following current selection and recording procedures.
  • Process trip sheets, passenger counts, mileage, and missed trips.
  • Complete attendance and occurrence reports and enter absences into our software; notifying management of staffing shortages.
  • Update forms, handouts, and postings; maintaining electronic forms and creating posters as needed.
  • Keep all dispatch and driver information available and up to date.
  • Coordinate emergency response to accidents/incidents.
About the Schedule

Full-Time, 40 hours per week. Employees must be available for flexible scheduling, based upon business needs. Work schedules may vary due to rotations, on-call, emergencies, etc.

Minimum Qualifications

High School Diploma or an equivalent education. Two (2) years of work experience with customer contact.

Preferred Qualifications

Prior work experience that required individuals to remain calm and objective, maintaining composure and professionalism, while independently analyzing situations and quickly identifying appropriate actions.

An ability to discern between emergency and non-emergency situations, circumstances, requests, and calls for service, in the interest of initiating and applying appropriate levels of response.

Multi-task oriented, coordinating responses in accordance with established protocols, in a fast-paced environment, while using multiple pieces of technology and software applications.

Subject to Passing Substance Screening

This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.

Physical Demands

This position must occasionally lift and/or move up to 20 lbs.

About Everything Else

Starting Pay: $19.00/hr, based upon experience. Employee Type: Regular (Budgeted). Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

Benefits: Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more. For more information about employee benefits, please click this link or visit https://www.sarasotacounty.gov for additional information.

Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations. Enjoy 11 paid holidays, 3 personal days, and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service.

A different blend of voices prompt better conversations, choices, and results for everyone. Sarasota County - Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents, and strengths that make us different and are committed to creating a culture of understanding and respect where our employees realize that we are stronger together.

Our vision is to attract, develop, retain, and engage a talented workforce broadly representative of the citizens and communities we serve.

To further value creativity, innovation, collaboration, and great customer service - internally and externally.

Sarasota County Government promotes diversity and inclusion in its workforce and does not discriminate on the basis of race, color, gender identity or expression, genetic information, religion, national origin, marital status, age, or disability.

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members.

For assistance with the application, please call 555-555-5555.

Government employers are drug-free and tobacco-free environments, EEO/AA/ADA employers, and they prohibit discrimination in all services, programs, or activities.

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.

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