Customer Service Technical Content Editor

7 days ago


Mouy, Hauts-de-France, United States H R PUNDITS INC Full time
About H R PUNDITS INC

H R PUNDITS INC is a trusted partner to leading implementation partners and customers, recognized for our commitment to quality resourcing and sustainable business growth.

Job Overview

We are seeking an experienced Customer Service Technical Content Editor with a strong background in developing customer service documentation to join our team. The ideal candidate will have excellent verbal and written communication skills, ability to work with cross-functional teams, and expertise in using style guides, especially the Chicago Manual of Style.

Key Responsibilities
  • Develop high-quality customer service documentation that meets the needs of our clients
  • Collaborate with subject matter experts to create accurate and concise documentation
  • Apply knowledge of Agile environment and alignment to Agile writing principles
  • Utilize expertise in XML and DITA XML authoring using PTC Arbortext Editor
  • Work effectively with cross-functional teams to achieve project goals
Requirements
  • Bachelor's degree in Technical Writing or Communication or Engineering
  • More than 2 years of experience as an Information Developer/Technical Writer
  • Hands-on experience with developing customer service documentation
  • Familiarity with using style guides, especially the Chicago Manual of Style
  • Excellent verbal and written communication skills
  • Able to offer constructive feedback to authors
  • Knowledge of Electrical/Electronics/Mechanical terms used in Automotive or trucking industry
  • Experience with service tools and its specifications used for vehicle servicing
  • Good understanding of Agile environment & alignment to Agile writing principles
About the Client

H R PUNDITS INC's client is one of India's top 10 IT companies by market capitalization, providing innovative IT services across various industries. The company fosters professional growth with dynamic projects and a collaborative work culture.

The salary range for this position is $80,000 - $110,000 per year, based on experience and qualifications.



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