Strategic Operations Manager

5 days ago


Princeton, New Jersey, United States Sierra Solutions Full time
Job Summary
Sierra Solutions is seeking a highly skilled Strategic Operations Manager to join our team. This role will be responsible for managing the Business Analysis (BA) group within Customer Engagement Operations (CEOps). The successful candidate will think strategically and work cross-functionally to create and maintain an efficient system of operations that meets the business's needs.

Key Responsibilities
- Manage BA meetings, including collaborating with BA Head and Pillar heads to identify and vet meeting locations, agenda items, record & track action items.
- Create department or presentation materials as needed.
- Collaborate with BA pillar heads to develop roadmap of BA key projects/priorities for tracking and management.
- Identify key metrics and KPIs for individual areas and develop pillar specific scorecards, along with a summary BA summary scorecard.
- Manage budget in accordance with departmental goals.

Requirements
- Ability to clearly document key priorities & projects to inform efficient tracking & management
- Excellent interpersonal, verbal and written communication skills
- Exceptional attention to detail and follow-through
- Strong analytical and problem-solving skills

This position offers a competitive salary range of $85,000 - $110,000 per year, depending on experience.

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