Medical Receptionist Coordinator

Hopedale Medical Complex offers an exciting opportunity for a skilled Medical Receptionist Coordinator to join our team. Located in Hopedale, this role is ideal for individuals who are passionate about delivering exceptional patient care and possess strong communication skills.

Job Summary:

• To provide top-notch customer service and ensure seamless patient flow

We offer a competitive salary of $15-$16 per hour, making it an attractive option for those seeking a fulfilling career in healthcare. In addition to a lucrative compensation package, our employees enjoy numerous benefits, including tuition reimbursement, nursing scholarships, and access to a wellness center.

Key Responsibilities:

1. Greet patients and answer incoming phone calls with a smile, promoting quality customer service and ensuring that every interaction is personalized and professional
2. Collect and record patient demographic information, insurance, and billing details into our CPSI computer system, researching missing information and obtaining signatures on required forms when necessary
3. Counsel patients and families regarding financial issues such as insurance, providing guidance and support to help them navigate complex healthcare systems
4. Distribute hospital-specific literature and provide information to patients/representatives about billing, complaint processes, patient rights, and visiting hours
5. Collect and record payments and/or forward information to the Patient Accounts Department personnel, maintaining accurate records and ensuring timely payment processing
6. Maintain orders sent to the hospital by referring offices, screening calls to ascertain the nature and urgency of inquiries and responding promptly to meet the needs of our patients

Requirements:

• High school diploma or equivalent is required; experience in medical office reception is highly desirable
• Possess strong knowledge of medical terminology, patient registration, and documentation procedures
• Demonstrate excellent telephone communication skills, often in stressful situations
• Proficient in personal computers and Microsoft Office Suite, with a solid understanding of basic insurance procedures and documentation of third-party medical insurance payers

Are you ready to take your career to the next level? Apply now to become a part of our dynamic team at Hopedale Medical Complex