Night Auditor
4 weeks ago
We are seeking a detail-oriented and friendly Night Auditor to join our team at the Portland Harbor Hotel, a Colwen hotels Property. As a Night Auditor, you will be responsible for balancing hotel transactions, closing out the day, and maintaining the cleanliness and appearance of the front desk area.
Key Responsibilities- Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
- Complete end-of-day activities, including posting charges to accounts, balancing ledgers, running night audit/daily close, and backing up and rolling date.
- Provide exceptional guest service and efficiently manage the operations of the front desk to ensure timely check-in and check-out.
- Treat requests with professionalism, tact, and courtesy, and act with a sense of urgency.
- Investigate and resolve guest complaints regarding service and/or accommodations.
- Maintain knowledge of hotel policies, including rates, discounts, special offers, and community events.
- Maintain knowledge of upcoming events, local area, and hotel offerings.
- Ensure prompt delivery of billing to guests and accuracy of daily closing reports.
- Process all payment types, including charges, cash, checks, debit or credit cards.
- Communicate with the Lead Audit team regarding daily closing and issues.
- Handle confidential guest information discreetly.
- Complete end-of-day balancing and run night audit.
- Ensure the lobby and shared areas are neat and orderly.
- Adhere to all Colwen and brand standards.
- Maintain strict key controls.
- Perform other related duties as assigned.
- One year of related experience, preferably in a hotel setting.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Superior interpersonal and customer service skills, with the ability to deal with difficult guests.
- Familiarity with the local area and ability to provide directions and maps to local attractions and destinations.
- Proficiency with Microsoft Office Suite and common computer software programs.
- Ability to learn computer software programs and operate the property management system.
- Overnight work schedule required, including weekends and holidays.
- Medical insurance with a company-funded HRA.
- Dental insurance.
- Vision insurance.
- Flexible spending accounts.
- Wide-array of supplemental insurance offerings.
- Paid time off programs.
- Employee assistance program.
- 401K plan with traditional and Roth options and employer match.
- Hotel discount travel program for associates and family.
- Exclusive associate discounts - travel, entertainment, and retail.
- Training and development programs.
- Career advancement opportunities.
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V.
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