IT Support Team Lead
1 week ago
We are seeking an experienced IT Support Team Lead to join our team in Hauppauge, New York.
About the Role:This is a challenging and rewarding opportunity for an individual who has a proven track record of leading IT teams and managing relationships with senior management and key stakeholders. The successful candidate will be responsible for breaking down complex IT and IOS strategies into actionable plans, meeting agreed budgets, and driving continuous improvement in unit cost and service levels.
Responsibilities:- Management of the Hauppauge service desk function
- Managing relationships with senior management and other key stakeholders
- Developing resource and action plans for IT and IOS initiatives
- Meeting agreed budgets, including headcounts, and driving continuous improvement in unit cost and service levels
- Reporting identified issues to the management team
- Working with Procurement to secure local contracts or serving as the local link for global contracts
- Managing projects for new or optimized infrastructure services
- Regular onsite presence in the Hauppauge office, with occasional travel to Iselin, NJ, and other US locations
- A minimum of 1 year of experience leading an IT or customer service team
- At least 10 years of work experience in IT support or related/progressive work in IT or customer service
- Strong customer service mindset with excellent communication skills
- Experience with MNC using a centralized governance model is highly recommended
- Experience with budgeting exercises, forecasting, and project planning is a plus
- Comprehensive benefits package
- Paid holidays and PTO policy
- 401k matching program
- Employee, family, and friends hearing aid discount program
- Service days and diversity, equity, and inclusion initiatives
WS Audiology Americas is committed to equal opportunities and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration made unlawful by federal, state, or local law.
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