Logistics Operations Manager
3 weeks ago
The Delivery Driver Manager is responsible for coordinating the distribution of company products to customer accounts. This role involves managing the Delivery Customer Representatives to ensure efficient and timely day-to-day delivery and merchandising of company products for customer accounts.
Key Responsibilities
• Manage the Delivery Customer Representative delivery roles and Route Relief, including hiring, development, performance management, and terminations
• Provide coaching, training, and motivation to new and existing Delivery Customer Representatives
• Manage associate performance to ensure customer base goals are achieved; hold Delivery Customer Representatives accountable for executing their duties and responsibilities, including proper rotation, merchandising, customer service, safe driving, and vehicle maintenance
• Participate in delivery ride-alongs and evaluate performance
• Regularly visit store accounts to perform rotation check-ups
• Perform delivery duties as needed
• Develop customer relationships and provide service to ensure customer retention and customer loyalty
Requirements
• High School diploma and four years of management experience or an equivalent combination of education and experience to successfully perform the job duties and responsibilities
• A valid commercial driver's license
• A valid pallet jack and/or forklift certification
• Knowledge of general sales, account management, and marketing techniques
• Knowledge of inventory management and general merchandising
• Knowledge of administration and management principles
• Knowledge of human resources principles
• Knowledge of principles and processes for providing customer service
• Basic knowledge of computers and tablets
• Effective oral and written communication skills
• Skills in coordinating others
• Skills in critical thinking, problem-solving, and judgment and decision-making
• Conflict resolution skills
• Ability to provide attention to detail
• Ability to work with others
• Ability to multitask
• Ability to articulate company goals, policies, and their importance to supervised employees
About LinPepCo
LinPepCo is a Pepsi-Cola independent distributor with over 35 years of soft drink and vending product distribution experience. Our company includes five soft drink franchises in the Midwest, a full-line vending company, a full-service coffee company, and a refrigeration division that specializes in equipment service leasing. At LinPepCo, we are committed to providing equal employment and advancement opportunities to all individuals, based on merit, qualifications, skills, and other relevant criteria. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law.
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