Ground Transportation Manager

1 month ago


Miami, United States Brightline Full time
About the Role

Brightline is seeking a highly skilled and experienced Manager, Ground Transportation & Baggage Operations to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our ground transportation services, including managing vendor relationships, supervising in-station roles, and analyzing overall product line performance.

Key Responsibilities
  • Operations Oversight: Oversee the day-to-day operations of ground transportation services, including managing vendor relationships, supervising in-station roles, and analyzing overall product line performance.
  • Quality Assurance: Responsible for quality checks at each station across the system, reporting any maintenance and repair issues, and ensuring compliance with safety and security regulations.
  • Operational Optimization: Develop and implement strategies to optimize efficiency and increase revenue, developing action plans to address issues and suggesting changes to enhance productivity and innovation.
  • Guest Experience: Implement and maintain high standards of guest service, resolving guest complaints and issues promptly.
  • Project Management: Manage the execution of various projects, including maintaining constant communication with our parking and baggage third-party vendors.
  • Data Analysis: Establish and adjust pricing and product mix by monitoring costs, booking trends, distribution channels, competition, and supply and demand.
Requirements
  • 3+ years' experience in an operations management role at a transportation-focused company with multi-unit responsibility.
  • At least 3 years' experience in the Aviation/transportation, baggage material-handling, and/or passenger boarding bridge industry.
  • Experience leading and training a team of guest-facing hourly teammates.
  • Experience pulling and analyzing data from various sources.
  • Experience using data to make business or operational recommendations.
  • Ability to work in the field 60% of the time.
  • Ability to stand, walk, bend, lift up to 50 lbs frequently, stoop, push wheelchairs and heavy baggage carts up to 500 lbs, pull, reach, and be on your feet for hours on end.
About Brightline

Brightline is a new business model - agile and evolving. We are creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you're optimistic, forward-thinking, and interested in shaping the future of travel with us, we'd love to hear from you.

Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current teammates to discuss potential accommodations with the employer.


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