Customer Service Associate
1 week ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Enterprise Truck Rental. As a key member of our branch, you will provide exceptional customer service to our internal and external customers, ensuring a positive experience and building strong relationships.
Key Responsibilities
- Meet and greet customers in a friendly and timely manner, providing a high level of service and support.
- Assess customer rental needs and provide solutions, ensuring a seamless experience.
- Understand and communicate rental terms and conditions, vehicle features, and other services.
- Process returns, check-ins, and exit kiosk transactions, ensuring accuracy and efficiency.
- Take incoming calls, resolving customer inquiries and providing information and resolution.
- Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned.
- Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
- Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
- Perform miscellaneous and backup duties as assigned.
Requirements
- Must be at least 18 years of age.
- High school diploma or G.E.D required.
- Must have at least 1 year prior customer service experience.
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
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