Mainframe Technical Support Specialist
4 weeks ago
Mainframe Technical Support Specialists perform critical testing and coordination tasks during non-production cycles. They interface with customers to resolve daily run cycle issues and perform system health checks. This role requires strong knowledge of JCL, Mainframe Storage Management, and OPC (Mainframe Tivoli Workload Scheduler).
Key Responsibilities:
- Perform mock testing during non-production cycles
- Coordinate completion of change records
- Interface with customers on nightly client monitor questions and issues
- Perform system health checks and execute TSSR requests
- Access, correct, and coordinate batch processing errors from the OPC (Mainframe Tivoli Workload Scheduler) Abend Queue
Requirements:
- Strong knowledge of JCL
- OPC (Mainframe Tivoli Workload Scheduler) experience
- Mainframe Storage Management skills
- Excellent communication and problem-solving skills
Work Environment:
This role is performed in a fast-paced, high-quality environment where personal and team accountabilities are the defining factors. The incumbent must maintain composure in a dynamic environment and perform job duties energetically and with enthusiasm.
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