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Senior Living Concierge

1 month ago

Pineville, North Carolina, United States Five Star Senior Living Full time
Enhance the Resident Experience

At Five Star Senior Living, our team members are the heart of our mission to enrich and inspire the journey of life. As a Resident Services Associate - Receptionist, you will play a vital role in providing exceptional concierge and reception services to our senior residents. Your warm and professional demeanor will make a lasting impression on our residents and their guests.

The Opportunity:

You will be responsible for greeting and welcoming residents, guests, and visitors, offering personalized assistance and ensuring a welcoming and supportive environment. Your exceptional communication skills and ability to multitask will be essential in coordinating with local service providers, arranging services for residents, and providing information about local attractions and amenities.

Key Responsibilities:
  • Greet and welcome residents, guests, and visitors with a warm and professional demeanor.
  • Assist residents with various requests, including transportation arrangements, dining reservations, event bookings, and other personal services.
  • Coordinate with local service providers to arrange services for residents, such as dry cleaning, housekeeping, and maintenance.
  • Provide information and recommendations about local attractions, services, and amenities.
  • Answer and direct incoming calls promptly and professionally, taking messages as necessary.
  • Manage front desk operations, ensuring the area is neat, organized, and welcoming.
  • Maintain and update resident and visitor logs, ensuring accurate and up-to-date records.
  • Handle inquiries and provide accurate information about the community, including services, events, and policies.
  • Assist with the coordination and communication of resident activities and events.
  • Support residents with minor administrative tasks, such as scheduling appointments and making copies.
  • Manage incoming and outgoing mail and packages, ensuring timely distribution to residents.
  • Maintain inventory of office and concierge supplies, placing orders as needed.
  • Assist with the preparation and distribution of resident newsletters and notices.
Requirements:

POSITION REQUIREMENTS / QUALIFICATIONS:
  • Must be at least 18 years of age.
  • Must pass State and Company criminal background/drug screens.
  • Demonstrates effective time management skills.
  • High school diploma or equivalent required.
  • Previous experience in a concierge, receptionist, or customer service role, preferably in a senior living or hospitality setting.
  • Strong interpersonal and communication skills, with a friendly and professional demeanor.
  • Excellent organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed.