Customer Service Representative

6 days ago

Frostburg, Maryland, United States RA CCS, LLC. Full time
Job Opportunity

We are seeking a highly skilled Customer Service Representative to join our team at RA CCS, LLC.

About the Role

This is a full-time position that involves providing exceptional customer service to clients through various forms of telephone support. The successful candidate will be responsible for managing customer inquiries and requests in alignment with our Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Key Responsibilities
  • Respond to inbound and outbound calls with pleasant telephone etiquette and effectively communicate information to callers.
  • Provide inquiry resolution and escalation to callers per established processes.
  • Answer inquiries by clarifying, researching, locating, or processing desired information.
  • Resolve problems by clarifying issues, researching, and exploring answers and alternative solutions.
  • Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
Requirements
  • A High School Diploma with an Associate degree preferred.
  • 2 – 3 years' customer-facing customer services experience required.
  • 1 – 2 years' call center experience preferred.
  • Efficiency with Microsoft Suites, including: Word, Outlook, Excel, and PowerPoint.
  • Proficient ability to type at greater than 50 words per minute, utilize computer resources including online applications, portals, and Company software, and perform tasks via telecommunication tools with a pleasant and comprehendible tone and enunciation.
Benefits
  • This position qualifies for FREE health and welfare benefits, including medical, dental, and vision, and 15 days of paid vacation Employees are benefit-eligible on their first day of employment.
  • This position is 100% onsite, with the work location identified as: 1 Technology Dr. Frostburg, MD 21532
  • We have a variety of schedules available including: 10:30am - 7pm ET, 11am - 7:30pm ET, 11:30am - 8pm ET, 12:30pm - 9 pm ET
  • The estimated salary for this position is approximately $45,000-$60,000 per year, depending on experience.
Working Environment

The Federal Call Center is an exciting chapter for us, and we're looking for talented individuals to join our team. As a Participant Services Representative, you'll be part of a dynamic and fast-paced environment where no two days are the same. We offer a competitive salary and excellent benefits package, making this a great opportunity for those looking to start or advance their careers in customer service.

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