IT Technology Support Specialist

4 weeks ago


Reno, Nevada, United States Washoe County School District Full time
Job Summary

We are seeking a highly skilled and motivated IT Technology Technician to join our team at the Washoe County School District. As an IT Technology Technician, you will assist Information Technology staff in a variety of technical duties that require basic entry-level experience in Information Technology, with an emphasis on equipment and software setup.

Key Responsibilities
  • Assist technology staff in a variety of technology-related issues and activities
  • Assist in setup of new equipment consisting of both hardware and software
  • Assist in all aspects of the refresh process to include delivery, setup of new equipment, and the disposal of e-waste equipment
  • Act as a resource to the Asset Management Coordinator in the stocking of IT product and the inventory of IT systems and peripherals
  • Cover for the helpdesk during vacations and high-volume periods
Requirements
  • Any experience equivalent to education and experience that would provide the required knowledge and skills is qualifying
  • A typical way to obtain the required knowledge and skills would be: education equivalent to a high school diploma and one year of experience in the area of computer support involving the setup and operation of computer equipment, printers, projects, and other IT-related equipment
  • Knowledge of basic computer platforms and configuration, including peripherals and accessories, district desktop equipment standards, computer operating systems and configuration, vendor-level equipment repair procedures, and excellent customer service practices
  • Skill at effective communication, critical reasoning/thinking, ability to read and understand technical manuals and drawings, safe lifting techniques, ability to resolve routine desktop support issues and problems, and ability to complete assigned tasks in a timely manner and work effectively with others
Benefits

The Washoe County School District offers a comprehensive benefits package to its employees, including medical, dental, vision, and life insurance, sick leave, holiday pay, and vacation pay, as well as participation in the Public Employees Retirement System (PERS).


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