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1 week ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Sonesta International Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.
Key Responsibilities- Guest Service Delivery: Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Front Desk Operations: Manage the front desk area, including checking guests in and out, handling room assignments, and processing payments.
- Communication: Maintain effective communication with guests, colleagues, and management to ensure seamless service delivery.
- Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
- Team Collaboration: Work collaboratively with other departments to ensure a smooth and efficient operation.
- Education: High school diploma or equivalent required.
- Experience: One year of previous hotel experience or retail customer service preferred.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Certifications: ServSafe certification required, with the option to obtain TIPS certification.
- Medical, Dental, and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
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