Front Desk Representative

1 week ago


Atlanta, Georgia, United States Sonesta International Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Sonesta International Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities
  • Guest Service Delivery: Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, including checking guests in and out, handling room assignments, and processing payments.
  • Communication: Maintain effective communication with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Team Collaboration: Work collaboratively with other departments to ensure a smooth and efficient operation.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of previous hotel experience or retail customer service preferred.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Certifications: ServSafe certification required, with the option to obtain TIPS certification.
Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance


  • Atlanta, Georgia, United States The American Hotel Atlanta Downtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The American Hotel Atlanta Downtown. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest...


  • Atlanta, Georgia, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key Responsibilities:Register guests and process check-ins and check-outs in a friendly...


  • Atlanta, Georgia, United States Residence Inn Atlanta Midtown Full time

    Job Summary:As a Front Desk Agent at Residence Inn Atlanta Midtown, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Registering guests and handling room assignmentsProviding information and assistance to guests regarding hotel services,...


  • Atlanta, Georgia, United States LaQuinta Inn Atlanta Airport Full time

    Job Title: Front Desk AgentAt LaQuinta Inn Atlanta Airport, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in ensuring they have a positive experience.Key Responsibilities:Greet and Assist Guests: Provide a warm and...


  • Atlanta, Georgia, United States LaQuinta Inn Atlanta Airport Full time

    Job Title: Front Desk AgentAt LaQuinta Inn Atlanta Airport, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience. This role requires strong communication and...


  • Atlanta, Georgia, United States HEI Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest ServicesGreet guests warmly and efficiently, ensuring a positive first...


  • Atlanta, Georgia, United States LaQuinta Inn Atlanta Airport Full time

    Job Title: Front Desk AgentAt LaQuinta Inn Atlanta Airport, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience. This role requires a warm and welcoming demeanor,...


  • Atlanta, Georgia, United States LaQuinta Inn Atlanta Airport Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at LaQuinta Inn Atlanta Airport. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in ensuring they have a positive experience.Key Responsibilities:Guest Services: Greet guests with a friendly and welcoming...


  • Atlanta, Georgia, United States Mainsail Lodging & Development Full time

    Front Desk Agent Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Mainsail Lodging & Development. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Key Responsibilities:Provide exceptional...


  • Atlanta, Georgia, United States Residence Inn Peachtree Corners Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Peachtree Corners. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide attentive and courteous service to guests...


  • Atlanta, Georgia, United States The American Hotel Atlanta Downtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The American Hotel Atlanta Downtown. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Key ResponsibilitiesGuest Registration: Process guest...


  • Atlanta, Georgia, United States DoubleTree Suites by Hilton Hotel Atlanta- Galleria Full time

    We're seeking a professional and courteous Hotel Front Desk Representative to provide exceptional service to our guests at the DoubleTree Suites by Hilton Hotel Atlanta-Galleria. As a key member of our team, you will be responsible for delivering a warm and welcoming experience to every guest, ensuring their stay with us is nothing short of...


  • Atlanta, Georgia, United States Residence Inn Atlanta Midtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Atlanta Midtown 17th Street. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Key ResponsibilitiesGuest Registration: Register...


  • Atlanta, Georgia, United States Hampton Inn & Stes Midtown Atlanta Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn & Suites Midtown Atlanta. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Responsibilities:Guest Registration: Register guests in a friendly and...


  • Atlanta, Georgia, United States Highgate Full time

    Job SummaryThe Front Desk Agent is a key member of our hotel team, responsible for providing exceptional service to our guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.ResponsibilitiesProvide warm and welcoming service to guests,...


  • Atlanta, Georgia, United States Hampton Inn & Stes Midtown Atlanta Full time

    Job Summary:As a Front Desk Agent at Hampton Inn & Suites Midtown Atlanta, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Key Responsibilities:Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary...


  • Atlanta, Georgia, United States Hospitality Ventures Full time

    Front Desk AgentAbout the RoleWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Courtyard by Marriott Atlanta Windy Hill/Ballpark. As a Front Desk Agent, you will be the first point of contact for our guests and will play a critical role in creating a memorable and exceptional stay.Key ResponsibilitiesWelcome and serve...


  • Atlanta, Georgia, United States Candler Hotel Atlanta, Curio Collection by Hilton Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at the Candler Hotel Atlanta, Curio Collection by Hilton. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key...


  • Atlanta, Georgia, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesProcess guest check-ins and check-outs efficiently and...


  • Atlanta, Georgia, United States Elwyn Full time

    Front Desk Associate RoleThe Front Desk Associate is the face of our service at the properties we support.These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work.Key Responsibilities:Provide exceptional customer service to residents and...