Guest Services Associate

4 weeks ago


Groton, Massachusetts, United States Forge & Vine Full time
Job Summary

We are seeking a highly skilled Guest Services Associate to join our team at Forge & Vine. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Process guest arrivals and departures, handling all guest requests and complaints in a professional and courteous manner.
  • Answer phones and direct calls, completing all reservations from various booking channels.
  • Maintain accurate guest accounts and folios, house banks, deposits, petty cash, and cash drawers according to property specifications.
  • Process guest check-outs and collect and process payments with efficiency.
  • Deliver messages, faxes, packages to guests in a timely manner.
  • Perform light housekeeping duties to ensure the appearance of front desk and lobby areas is according to property specifications.
Requirements
  • Must be eligible to work in the United States of America.
  • Must be at least 18 years of age.
  • Ability to communicate in English, both orally and written, with guests and employees.
  • Ability to work as a part of a team.
  • Ability to understand verbal and written directions, as well as workplace safety signage.
  • Active listening and observation skills.
  • Ability to work under pressure and deal with deadlines and stressful situations.
Working Conditions

This role requires the ability to work in a fast-paced environment, handling multiple tasks and responsibilities simultaneously. The Guest Services Associate must be able to effectively communicate with guests and other employees, ensuring that all guest experiences are excellent and in accordance with company standards.

The ideal candidate will have a strong customer service background, with experience in a similar role. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.


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