Training and Development Specialist

1 month ago


Milwaukee, Wisconsin, United States Crisis Prevention Institute Full time
About the Role

Crisis Prevention Institute is seeking a highly skilled Training and Development Consultant to join our team. As a key member of our organization, you will be responsible for delivering specialized support to Certified Instructors regarding the delivery of CPI training, standards, compliance, and implementation efforts.

Key Responsibilities
  • Provide expert advice and consultation to CIs on the delivery of CPI training, standards, and implementation efforts.
  • Deliver CPI's virtual programming, including Specialty Topic Instructor Certification and Renewal Programs.
  • Collaborate with Territory Account Managers to understand customer needs and provide content expertise.
  • Serve as an internal training subject matter expert for program and product development initiatives.
  • Assure CIs understand how to effectively use CPI's tools and resources to support the successful delivery of training.
  • Demonstrate thorough knowledge of CPI's programs, events, policies, and procedures.
  • Seek input from CIs and collaborate with internal departments to improve existing tools and resources.
  • Deliver Instructor Certification Program (ICP) and Specialty Topic virtual training in one or more specialty areas.
  • Facilitate virtual workshops linked to online enrichment modules.
  • Effectively moderate Community of Practice live events and manage online communities.
  • Collaborate with internal departments to provide excellent customer service and ensure customer satisfaction.
  • Support the review of CI satisfaction surveys and act on insights to improve the CI experience.
Requirements
  • Bachelor's degree in a human service or communication-related field.
  • Three years or more delivering training through virtual channels.
  • Experience working with the Nonviolent Crisis Intervention Training Program.
  • Experience working in one or more of the following areas: Special Education/Autism Spectrum Disorder, Trauma, Mental Health, Security/Advanced Physical Skills, Dementia.
  • Knowledge of MS Office (Word, PowerPoint, Excel).
  • Knowledge of CPI's programs and corresponding disengagement and holding skills.
  • Ability to travel at least quarterly and attend GPI Development Events.
  • Strong verbal and written communication skills.
  • Excellent analytical and problem-solving skills.
  • Ability to work independently and as part of a multi-function team.
What We Offer
  • $70,000 - $75,000 annual salary.
  • Annual company performance bonus.
  • Comprehensive benefits package.
  • 401k.
  • PTO.
  • Health & Wellness Days.
  • Paid Volunteer Time Off.
  • Continuing education and training.
  • Hybrid work schedule.

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression, marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law.



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