Chronic Care Management Patient Advocate/Enrollment Specialist
7 days ago
Job Summary
The Lake Country Medical Group is seeking a highly motivated and experienced Chronic Care Management Patient Advocate/Enrollment Specialist to join our team. As a key member of our care management team, you will be responsible for managing the enrollment process for chronically ill patients with chronic diseases such as kidney disease, diabetes mellitus, chronic obstructive pulmonary disease, and congestive heart failure.
About the Role
- You will work closely with healthcare providers, care coordinators, and community resources to increase patients' ability for self-management and shared decision-making.
- You will manage outbound calling for providers schedules by confirming appointments, medication reconciliation, accurate demographic records, current labs & imaging are present in EHR & in appropriate folders, for all CCM patients.
- You will assist with the identification of high-risk patients (the chronically ill and those with special health care needs) and assist on the enrollment of these to the patient registry.
- You will educate patients and family/caregiver(s) about relevant community resources.
- You will support patient self-management of disease and behavior modification interventions.
- Key responsibilities include:
- Managing the enrollment process for chronically ill patients with chronic diseases.
- Working closely with healthcare providers, care coordinators, and community resources.
- Providing education and support to patients and their families.
- Maintaining accurate records of patient enrollment information.
- Collaborating with internal teams to streamline the enrollment process and improve overall efficiency.
Requirements
- Minimum of 1-3 years of work experience in a healthcare setting, sales environment, and possess excellent customer service skills and personal/business etiquette.
- Strong working knowledge of chronic disease including but not limited to chronic kidney disease, diabetes mellitus, chronic obstructive pulmonary disease, and congestive heart failure and basic medical management.
- Highly motivated, result-oriented with strong skills in presenting, communicating, organizing, multi-tasking and time management skills.
- Excellent customer service skills demonstrated by positive feedback from patients/team.
- Ability to identify problems and recommend solutions.
- Basic computer skills including previous work with an electronic health record (EHR).
Compensation
The salary for this role is estimated at $60,000 - $80,000 per year, depending on experience.
About Us
Lake Country Medical Group is a leading healthcare provider dedicated to delivering exceptional patient care and outcomes. Our team of professionals is committed to making a positive impact in the lives of our patients and communities.
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