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Collections Specialist

1 month ago


Richmond Heights, Virginia, United States HumanKind Full time

h3JobDescription/h3p**RoleSummary**/ppWeareseekingaskilledCollectionsSpecialisttojoinourdynamicWaystoWorkteam.Asakeymemberofourteam,youwillplayacrucialroleinempoweringlow-to-moderateincomeindividualstoachievefinancialindependencethroughfair-interestvehicleloans./ppbKeyResponsibilities:/b/pulliProactivelymanagecollectionscommunicationstoensuretimelyandempatheticcontactwithparticipantstoresolveoverduepayments./liliMonitorloanandinsurancestatusesdaily,takingswiftactiontonegotiatepaymentplansorreinstatecoverageasneeded./liliEffectivelycoordinatetheinstallationandmaintenanceofvehicleimmobilizerstoensuresmoothoperationsthroughouttheloanterm./liliUtilizeskiptracingtoolstolocateparticipantswhohavemovedorchangedcontactinformation,ensuringcontinuouscommunication./liliCollaboratewithProgramManagersandFinancetopursuelegalactionondelinquentaccounts,attendingcourtwhennecessary./liliRecoverandcoordinatetheresaleofrepossessedvehicles,maintainingthoroughdocumentationandcommunicationthroughouttheprocess./liliProvideregularstatusupdatesandreportstotheLoanOperationsManager,demonstratingattentiontodetailandaproactiveapproach./li/ulpbRequirements:/b/pulliAkeeneyefordetail,ensuringthoroughandtimelydocumentationandfollow-uponallcollectionsactivities./liliStrongcommunicationskillswiththeabilitytobalanceempathyandfirmness,effectivelynegotiatingpaymentplanswithdiverseparticipants./liliTheabilitytomanageahighvolumeofcalls,emails,anddeadlines,whilemaintainingapositiveandprofessionaldemeanor./liliSelf-motivationandthecapacitytomakesounddecisionsindependently,contributingtotheoverallsuccessoftheteam./liliAcommitmenttorespectingandmaintainingclientconfidentiality,withacollaborativespiritthatenhancesteamcohesion./li/ulpbAboutHumanKind:/b/ppHumanKindisanon-profithumanservicesorganizationthathasbeenservingchildrenandfamiliesforover120years.Weofferprogramsandservicesthatinstillhopeandequippeoplewiththetoolstobuildastrongfoundationforlife./ppWevalueactivelyworkingforequityandinclusivity,practicinghumilityandcuriosity,takingresponsibility,continuouslyevolvingforchange.Weprioritizecaringforourpeople,fosteringanurturingenvironment,celebratingsmallwins,acknowledgingchallenges,embracinginnovationandadaptability./ppNurturinggrowthinourselvesandothers,leveragingstrengths,equippingwithtoolsforsuccess,fosteringapositivelearningenvironment.Stayingmission-focused,servingwithempathy,puttingegosaside,upholdingethics,communicatingopenly,providingsupport,andencouragingfeedback./p