Network Operations Supervisor
5 days ago
**Job Summary:**
We are seeking a highly skilled Network Operations Supervisor to join our team at Spectrum. This role is responsible for overseeing the overall fulfillment operations of system locations from node to home across assigned areas.
The successful candidate will have a strong background in network designs, architectures, and topologies, as well as experience with complex cabling jobs and programming/installs routers, Internet gateway services, Layer 2/3 Ethernet switches, and wireless access points.
This position requires a high level of technical expertise, excellent communication skills, and the ability to supervise and motivate others.
Key Responsibilities:
- Oversee installation and service to meet customer expectations, technical quality standards, employee productivity, and company safety requirements.
- Supervise the hiring, training, development, and performance evaluation of team members.
- Ensure quality control checks are completed satisfactorily and resolve escalated customer problems as necessary.
- Provide quality assurance support and direction to field staff regarding new or existing technologies.
- Perform field safety observations and quality control checks in accordance with company TQA requirements.
- Resolve and proactively prevent customer escalations.
- Establish positive employee relations through effective individual and team communication.
- Regularly observe and mentor employees in regard to safety, quality, productivity, and well-being.
- Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met.
- Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback.
- Ensures staff has and maintains necessary company-issued tools and equipment.
- Facilitate cross-functional communications and cooperation with internal departments and service partners.
- Instill knowledge of all company products and services.
- Maintain records and documents in accordance with company policies and procedures.
- Adhere to industry-specific local, state, and federal regulations, as applicable.
- Know, understand, and follow company policy.
- Perform other duties as requested by manager.
Required Skills and Qualifications:
- Ability to read, write, speak, and understand English.
- Ability to communicate effectively with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straightforward, and professional manner.
- Advanced understanding of the TCP/IP stack and associated abstraction layers.
- Advanced knowledge of network designs, network architectures, and network topologies.
- Basic knowledge using software tools to support current operations.
- Knowledge in basic network devices and network appliances.
- Ability to safely use weight-bearing equipment (such as gaffs, safety harness, and ladders) within the maximum weight limitations of that equipment.
- Ability to use personal computer and software applications including Microsoft Office.
- Ability to operate appropriate computer or test equipment associated with position (e.g., signal level meters, ohm meters, etc.).
- Ability to use handheld communication devices and applications.
- Work and travel in inclement weather.
- Valid driver's license with satisfactory driving record within Company required standards.
Education:
- Associates degree in electronics or related field, or equivalent work experience.
Preferred Education:
- Certifications and training (NCTI, SCTE, BCT/E).
Estimated Salary: $85,000 - $110,000 per year
Location: Various locations within the United States
About Spectrum: Spectrum is a leading provider of cable television, internet, and telephone services in the United States. We are committed to providing our customers with the best possible service and value.
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