IT Infrastructure Manager

1 week ago

Phoenix Arizona, United States Master Electronics Full time
About the Role

We are seeking a highly skilled and experienced IT Infrastructure Manager to lead and oversee our infrastructure and network operations. As a key member of our Information Services team, you will be responsible for ensuring the reliability, availability, and security of our IT infrastructure, including servers, networks, cloud services, and data centers.

Key Responsibilities
  • Lead a team of technical experts responsible for IT infrastructure, network, and AWS operations
  • Develop and implement operational standards, policies, and procedures to ensure consistent and efficient delivery of IT services
  • Monitor and maintain network performance, addressing any disruptions, outages, or security incidents promptly to minimize downtime and mitigate risks
  • Collaborate with cross-functional teams to plan, design, and implement IT projects, upgrades, and migrations while ensuring minimal disruption to business operations
  • Drive the adoption of ITIL best practices, including incident, problem, change, and configuration management, to enhance service quality and streamline processes
  • Utilize ServiceNow for incident tracking, problem resolution, change management, and service requests to maintain high service levels and ensure adherence to SLAs
  • Provide mentorship and guidance to the team, conducting regular performance evaluations, identifying training needs, and fostering career development
  • Keep abreast of industry trends, emerging technologies, and best practices, and make recommendations for improvements to enhance the organization's IT capabilities
  • Collaborate with vendors, suppliers, and partners to negotiate contracts, manage relationships, and procure necessary hardware, software, and services
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree is a plus
  • 3-5 years of experience in IT management roles, with a demonstrated ability to lead and inspire technical teams
  • 5+ years of hands-on technical experience in IT infrastructure, networking, and cloud services, preferably with AWS
  • Proficiency in using ServiceNow for IT service management and incident tracking
  • Strong understanding of ITIL methodologies and experience implementing ITIL practices
  • Proven track record in maintaining high levels of IT service reliability, availability, and security
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders
  • Strong problem-solving skills and the ability to analyze complex technical issues and provide effective solutions
  • Project management skills with experience in planning, executing and delivering IT projects on time and within budget
  • Industry certifications such as ITIL, AWS, Cisco, Red Hat, or Microsoft are a plus
About Master Electronics

Master Electronics is a leading global authorized distributor of electronic components. We have a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude. We are committed to providing equal employment opportunities for all applicants and employees, and we prohibit the harassment of any individual based on their protected status.

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