Customer Interaction Specialist
4 weeks ago
Insta-Cash Pawn Overview: As a dynamic and growing business, we are committed to providing an exceptional customer experience. Our team is dedicated to helping individuals acquire valuable items while offering flexible financial solutions.
Salary: We offer a competitive hourly wage ranging from $13 to $16, with potential commission-based earnings depending on regional performance. Additionally, we provide a comprehensive benefits package, including paid time off, sick leave, and four paid holidays.
Job Description: As a Customer Interaction Specialist at Insta-Cash Pawn, you will play a vital role in creating a welcoming atmosphere for our customers. Your primary responsibilities will include:
- Providing exceptional customer service: Engage with clients, respond to inquiries, and resolve any concerns in a professional and courteous manner.
- Maintaining store appearance: Ensure the sales floor remains clean and well-organized, presenting our products in an attractive and visually appealing way.
- Handling sales and loan transactions: Process transactions efficiently, addressing any issues or concerns promptly and effectively.
Qualifications:
- Basic computer knowledge: Familiarity with common computer applications and software.
- Social and communication skills: Excellent verbal and written communication skills, with the ability to interact positively with diverse clientele.
- Organizational and multitasking abilities: Prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
- Bilingualism (a plus): Proficiency in additional languages can be beneficial in serving a multilingual customer base.
Physical Requirements:
- Lifting capacity: Ability to lift moderate weights, up to 50 pounds.
- Extended standing periods: Spend extended periods standing, potentially exceeding 4-6 hours per shift.
- Frequent movement: Regularly walk, reach, and bend throughout the workday.
- Infrequent climbing: Occasionally climb to access high shelves or storage areas.
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