Epic Systems Application Support Specialist
6 days ago
We are seeking an experienced Epic Systems Application Support Specialist to join our team at Halifax Health. As a critical member of our IT department, this individual will play a vital role in ensuring the smooth operation of our Epic systems.
Responsibilities:- Main support contact for application end-users, addressing and resolving any issues that arise.
- Collaboration with various teams to identify and resolve issues impacting application performance and user experience.
- Guiding workflow design, system build, and testing, as well as tackling technical challenges associated with Epic software.
- Managing system changes based on user requests and organizational needs.
- Liaising between end-users, Epic implementation staff, and business stakeholders to ensure system functionality meets business requirements.
- Maintaining regular communication with Epic representatives and participating in weekly project team meetings.
- Engaging with the business community and end-users to understand operational needs and direct workflow configurations.
- Leading training initiatives and supporting end-users with troubleshooting and problem-solving.
Requirements:
- Degree from an accredited school of nursing, bachelor degree preferred.
- Clinical operations experience.
- Current valid RN license in the State of Florida.
- Epic end-user or application support experience.
- Experience supporting clinical applications or healthcare environments.
- Epic certification is preferred.
The estimated salary range for this position is $60,000-$80,000 per year, depending on experience and qualifications. This figure is based on industry standards and market conditions in the region.
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