Holiday Seasonal Team Lead
7 days ago
We are seeking a highly motivated and experienced Seasonal Team Lead to join our team at Cherry Hill Programs Inc. As a key member of our holiday team, you will be responsible for leading a small group of Elves in delivering exceptional customer experiences during the holiday season.
About UsCherry Hill Programs brings magic to every experience by capturing moments that last a lifetime. We partner with retail locations, tourist attractions, and destinations across North America to create unforgettable holiday experiences for children and families.
Job DescriptionThe Seasonal Team Lead will be responsible for:
- Leading a team of Elves (photographers, helpers, and staff) to ensure every family enjoys a magical experience.
- Promoting a positive, collaborative environment and maintaining our core values and policies.
- Providing excellent customer service with a warm, festive demeanor, resolving any issues quickly and maintaining the joy of the season.
- Managing schedules, assigning duties, and optimizing labor to ensure all locations are staffed for success.
- Interviewing, hiring, and onboarding a team of seasonal Elves, ensuring they understand their roles in bringing the Santa Set to life.
- Ensuring all Elf team members are fully trained and adhere to the Signature Santa Experience standards.
- Overseeing daily operations, including equipment setup and staff performance, while maintaining a cheerful, festive environment.
To be successful as a Seasonal Team Lead, you will need:
- A positive attitude and strong work ethic.
- Strong communication skills and a passion for the holiday spirit.
- A team player who can work independently and understands the importance of leadership.
- Excellent time management and problem-solving skills, as well as the ability to use good judgment and make strong, independent decisions.
- Ability to process sales transactions and comfortable with cash handling.
- Professional attire and good hygiene are a must.
- Available to attend mandatory pre-season training.
- Flexibility and willingness to work during "peak" retail hours, such as evenings, weekends, and holidays.
- Available to work a minimum of 40 hours a week or as needed.
As a Seasonal Team Lead, you can expect:
- Dress Code: Be ready to don your Elf uniform and keep it professional and fun.
- A fun, fast-paced, and passionate environment.
- Career advancement opportunities.
- Flexible schedule.
- Referral program.
- One free photo package for friends and family per staff member.
The estimated salary for this role is between $22-$23/hour, depending on location and experience.
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