Banking Associate
1 month ago
As an Associate Banker at East West Bank, you will play a key role in delivering a high-quality, high-touch, and high-tech relationship banking experience across all customer touchpoints. You will assist customers with their day-to-day financial needs, recommend the right products, and connect them to Subject Matter Experts in Wealth Management, Mortgage, and Commercial teams.
Responsibilities:
* Assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers, and foreign currency exchange
* Document large deposits over Currency Transaction Reports
* Identify fraudulent activity to prevent potential loss to the bank
* Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Maintain strong relationships with existing customers and cultivate new customer relationships
* Cross-sell and refer bank products such as depository products, wealth management, and mortgage that fit customers' needs
* Have strong knowledge in using digital resources and technologies to optimize clients' digital banking experience
* Is confident in educating clients on conducting banking transactions online, via mobile app, and self-service portals
* Demonstrate the ability to learn and adapt to new processes and technology platforms quickly
Qualifications:
* High school diploma or general education degree (GED) required; Bachelor's degree highly preferred
* 1 year of recent customer service and cash handling experience
* 1 year of previous teller/new account experience in a banking institution preferred
* Ability to learn products, services, and procedures quickly and accurately
* Excellent customer service skills
* Strong attention to details and time management skills
* Proficiency in Microsoft Word and Excel
* Flexibility to work on weekends when needed
Compensation:
The base pay range for this position is USD $18.00/Hr. - USD $19.50/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
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