Service Center Director

2 weeks ago

Ocala Florida, United States Geoprobe Systems® Full time
Job Summary

We are seeking a highly skilled and experienced Service Center Manager to lead our Southeast-based service sales and service shop. The successful candidate will be responsible for directing team activities, providing top-notch service to our customers, and maintaining a safe working environment.

Key Responsibilities
  • Work with the Service Director to set overall vision and yearly objectives.
  • Manage operations to achieve these goals, including promoting service revenue, meeting with customers and prospective customers, and building a strong Geoprobe culture.
  • Increase billable hours in the service shop year over year.
  • Assist in evaluating and building a Geoprobe blueprint for service centers, including personnel, facilities, tools, systems, training, employment agreements, and financial reports.
  • Motivate employees toward understanding and aligning with company culture and goals.
  • Provide opportunities for employee growth through cross-training, goal setting, and giving feedback.
  • Provide clear direction in everyday and challenging situations.
  • Handle time and vacation approval, hiring selections, and decisions to discontinue employment.
  • Make recommendations on capital expenditures to improve capacity and quality.
  • Identify and implement processes and procedures to improve efficiency and quality.
  • Prioritize, multitask, and maintain flexibility in a fast-paced, changing environment.
Requirements
  • Humble – team-oriented in action and words, defines success collectively.
  • Hungry – full of energy, self-motivated, and enjoys working hard.
  • Smart interpersonally – strong listening skills, relates well to others.
  • Flexibility – learns quickly when facing new problems, open to change.
  • Resilience – seldom gives up before finishing, especially in the face of setbacks.
  • Decisive leadership skills and problem-solving under pressure.
  • Outward mindset – understands the needs, objectives, and challenges of both internal and external customers.
  • Strong interpersonal and communication skills (both verbal and written).
  • Organization skills with strong attention to detail.
  • Mechanical ability.
  • SAP experience preferred.

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