Software Implementation Specialist
1 week ago
FrankCrum is a Top Workplace
A family-owned business since 1981, FrankCrum employs approximately 500 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance.
We are seeking an experienced Application Specialist to join our team in Clearwater, FL. As an Application Specialist, you will administer and manage the company's customer-facing time clock application and associated onboarding processes. This role supports client implementation, retention, and IT by consulting, analyzing, and customizing user portals, and providing support for systems used to provide this service.
The Role You'll Play
- You will act as lead support for Time Entry System and Time Clock Hardware.
- You will partner with clients and internal groups to understand their business needs.
- You will define workflows and business rules to meet customer and internal business needs within various systems.
- You will document troubleshooting activities performed for clients within our incident management system, developing a knowledge base for other technicians.
- You will maintain proper inventory levels of physical time clocks deployed within client environments.
- You will document and track physical clocks, licenses, and configurations within our asset management system.
- You will work with subcontractors and end customers to install, troubleshoot, and replace physical time clocks.
- You will identify and recommend process improvements within the system to ensure accuracy and efficiency gains.
- You will document system processes related to time entry systems.
- You will create training materials, such as videos and user guides, for online systems, both customer-facing and internal use.
Attributes We Seek
The ideal candidate will have general knowledge of operating systems, networking infrastructures, internet concepts, and SaaS. A bachelor's degree in computer science or a related field, or equivalent experience, is required. Two years of related experience consulting with customers and business units is also necessary. Prior implementation and experience with Kronos or any other TLM solution is a plus.
Estimated Salary: $65,000 - $85,000 per year, depending on experience.
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