Sales and Service Representative

7 days ago

Ridgefield Washington, United States Quinn Company Full time
Job Summary

We are seeking a highly skilled Sales and Service Representative to join our team at Quinn Company. As an Inside Sales and Customer Service Professional, you will be responsible for selling service replacement engines, supporting customer parts/engine needs, and building customer relationships.

Key Responsibilities
  • Sales service replacement engines by assessing customer needs and providing solutions.
  • Makes sure orders are entered and expedited to meet and exceed customer expectations.
  • Builds customer relationships to enhance the customer experience.
  • Promotes monthly promotions from Perkins or company when communicating with customers.
  • Responsible for processing service replacement engine sales orders from the internet, email, and phone calls.
  • Prepares quotations for customers requesting pricing and availability.
  • Needs extensive technical knowledge to perform Parts and Engine lookup for customers needing assistance.
  • Handles customer problems in a concerned, courteous, professional and expeditious manner.
  • Follows order entry, invoicing, credit, payment, return, and customer service procedures.
  • Maintains knowledge regarding products and manufacturer offerings.
  • Maintains OE and PO log. Performs follow-up on open OE's and PO's to ensure timely shipment of materials and customer satisfaction.
  • Actively pursues opportunities to increase product and industry knowledge through brand websites, literature, and training.
Requirements
  • 2-5 years' parts/engine sales experience (required)
  • Perkins engine knowledge (preferred)
  • Excellent written and verbal communication skills
  • Customer service focused with a professional image
  • Math skills and ability to calculate pricing is required
  • Computer skills are required including Microsoft Outlook and Excel
  • Excellent multitasking skills
  • Ability to work under pressure and in a fast-paced work environment
Physical Demands
  • Ability to sit, stand and walk for extended periods of time.
  • Ability to use repetitive motion with computer, keyboard, and mouse.
  • Repetitive motion with hand, finger, and wrist.
  • Ability to see, hear, and talk with necessary individuals who this role will partner with.
  • Ability to lift up to 30 pounds.
Total Rewards
  • Comprehensive benefits package, including medical, dental, vision, basic life/AD&D, voluntary life insurance, voluntary LTD, 401k match program.

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