Operations Coordinator
1 week ago
Neo Insurance Solutions is a leading provider of innovative healthcare solutions. Our company has experienced rapid growth since its inception in 2018 and is now seeking an experienced Operations Coordinator to join our team.
The RoleWe are seeking a highly skilled Operations Coordinator to support our Operations department in the daily management of our enrollment management platform. As a member of our team, you will be responsible for leading the eligibility process, assisting in commission calculations and reconciliation, ensuring system data accuracy, and remediating any system issues.
Key Responsibilities- Own our daily eligibility process – partner with our carriers to review daily eligibility transmissions and correct/troubleshoot inconsistencies or errors
- Partner cross-functionally with customer support and fulfillment functions to review daily systems issues
- Assist in the daily import of business critical data and ensure that any import errors are resolved in a timely fashion
- Execute our Quality Assurance protocol – be the first to test and troubleshoot new features and issues
- Assist in commissions processing and new agency setup within our system
- Complete daily and weekly monitoring and reporting of our system and remediate any issues
- Participate in special projects in support of the associate of operations, including product configurations, integration builds, and system updates
- Conduct root cause analysis on system failures or areas for improvement; develop and implement solutions under the supervision of the director of operations
- Partner with our software developers to shape the trajectory of our platform's functionality
- Bachelor's degree required
- Minimum of 1-3 years in operations, information technology, or general healthcare/legal administrative experience
- 1+ years of insurance industry experience preferred
- Comfortable developing advanced skills within our industry-specific PSA tool (Administration123)
- Advanced/Expert proficiency in Microsoft Excel
- Comfort in managing large datasets, conducting data imports, utilizing SFTP transfer protocols
- Experience managing multiple ongoing priorities in a compliance-focused environment
- Project Management background a plus
- Strong Communications + Organizational Skills
- Competitive Salary
- Annual Target bonus based on company & individual performance
- Competitive PTO Package
- Medical and Dental Benefits
- Hybrid work environment
- Commuter Benefits
- Casual Work environment
- Apple Tech
- Ability to drive change & transform business
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