Electricity Coordination Specialist
7 days ago
Harwich Port Heating and Cooling is seeking a highly skilled Electricity Coordination Specialist to join our team.
About the Role:This is an excellent opportunity for a motivated individual to excel in a dynamic environment, utilizing their exceptional organizational skills to maintain electrician schedules, optimize service call efficiency, and provide top-notch customer service.
Salary:The estimated salary for this position is between $45,000 and $65,000 per year, depending on experience and qualifications.
Key Responsibilities:- Maintain accurate and up-to-date records of electrician schedules, service calls, and customer information.
- Coordinate service calls to maximize efficiency and ensure prompt resolution of customer issues.
- Manage on-call schedules, after-hours service procedures, and respond to customer inquiries in a timely and professional manner.
- Enter service calls, generate call debriefing reports, and maintain a comprehensive customer database.
- Participate in company-sponsored training classes and stay up-to-date with industry developments and best practices.
- Minimum two years of experience in related industry dispatch and coordination.
- Advanced communication and customer service skills, with the ability to effectively manage conflict resolution.
- Geographical knowledge of the service area or map reading skills.
- Proficiency in using Microsoft Word and Excel.
- Valid driver's license and a clean driving record.
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