Electricity Coordination Specialist

7 days ago


Harwich Port, Massachusetts, United States Harwich Port Heating and Cooling Full time

Harwich Port Heating and Cooling is seeking a highly skilled Electricity Coordination Specialist to join our team.

About the Role:

This is an excellent opportunity for a motivated individual to excel in a dynamic environment, utilizing their exceptional organizational skills to maintain electrician schedules, optimize service call efficiency, and provide top-notch customer service.

Salary:

The estimated salary for this position is between $45,000 and $65,000 per year, depending on experience and qualifications.

Key Responsibilities:
  • Maintain accurate and up-to-date records of electrician schedules, service calls, and customer information.
  • Coordinate service calls to maximize efficiency and ensure prompt resolution of customer issues.
  • Manage on-call schedules, after-hours service procedures, and respond to customer inquiries in a timely and professional manner.
  • Enter service calls, generate call debriefing reports, and maintain a comprehensive customer database.
  • Participate in company-sponsored training classes and stay up-to-date with industry developments and best practices.
Requirements:
  • Minimum two years of experience in related industry dispatch and coordination.
  • Advanced communication and customer service skills, with the ability to effectively manage conflict resolution.
  • Geographical knowledge of the service area or map reading skills.
  • Proficiency in using Microsoft Word and Excel.
  • Valid driver's license and a clean driving record.


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