Technical Support Specialist for Medical Equipment

3 weeks ago


Creedmoor, North Carolina, United States CS Medical Full time
Job Overview

Position Title: Service Call Center Technician

Department: Service

Supervisor: CS Medical Service Manager

The Service Call Center Technician at CS Medical serves as a vital link within the Service Department, addressing technical inquiries and issues related to both internal and customer-owned medical equipment. This role is essential for ensuring effective communication and resolution of service-related matters through various channels including phone, email, and fax.

Key Responsibilities:

  1. Handle and resolve customer-initiated inquiries and complaints regarding medical equipment.
  2. Generate and manage service documentation, ensuring proper filing and inter-departmental coordination.
  3. Support the achievement of high customer satisfaction levels by adhering to quality standards and executing service strategies.
  4. Perform all tasks in compliance with the CS Medical Quality System.

Qualifications:

  • Associate Degree in a technical field or equivalent practical experience.
  • 1-3 years of relevant experience in a medical device setting or similar environment.
  • Excellent verbal and written communication skills, with strong interpersonal abilities.
  • Proficient in computer applications, including MS Office Suite and ERP systems.
  • Exceptional customer service skills with a keen attention to detail.

Preferred Qualifications:

  • Bachelor's Degree in a related discipline or equivalent experience.

Work Environment:

This position is primarily office-based, with occasional exposure to warehouse conditions. The role may involve sitting, standing, and lifting up to 80 pounds as needed.

Employment Terms:

This is a full-time, non-exempt position with standard working hours.

Benefits:

We offer a comprehensive benefits package including a 401K plan, Paid Time Off, health insurance, and life insurance.

CS Medical is committed to providing equal employment opportunities and prohibits discrimination of any kind.


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