Cybersecurity Program Operations Specialist

7 days ago

Washington, United States Palo Alto Networks Full time
Job Description

Palo Alto Networks, a leading cybersecurity company, is seeking a highly skilled Cybersecurity Program Operations Specialist to join its team.

In this role, you will partner closely with Unit 42 Incident Response sales leaders, consultants, clients, cyber insurance providers, and cybersecurity attorneys to assist with contracting, quoting, order fulfillment, and invoicing.

This position requires a strong, professional, and collaborative individual who is detail-oriented and able to work cross-functionally to drive successful execution.

Key Responsibilities:
  • Primary point of contact in pre-sales assistance with internal sales, the client, legal counsel, insurance, and other stakeholders.
  • Communicate various ways to contract based on the use case.
  • Assist Sales, Unit 42 Consultants, Clients, and Incident Response partners on contract drafting.
  • Assist with accurate Incident Response quoting in Salesforce.
  • Reporting of contract and quoting status for Incident Response inbounds.
  • Work with clients and third parties to ensure seamless invoicing.
  • Ensure contracts are fully executed and tracked appropriately.
  • Collaborate with Incident Response leadership and Unit 42 authorized subcontractors for assisting with outsourced contracts.
  • Work with Legal on contract negotiations and template updates.
Requirements:
  • 3-5 years of sales support or consulting operations experience in a high-tech company.
  • Having previously worked in a client-facing role.
  • Independent thinker with endless curiosity, who is enthusiastic, driven, positive mindset, keen to learn, and a team player.
  • A self-starter with the ability to manage multiple inquiries at once.
  • Excellent analytical and problem-solving skills, combined with strong business judgment.
  • Having worked in a services or consulting organization or supporting a sales org.
  • Strong written, verbal, and presentation skills.
  • High-level understanding of selling through a channel model.
  • Experience with Salesforce, Docusign, G-Suite, and other SaaS tools.
Compensation

The estimated salary range for this position is $85,000-$110,000 per year, depending on qualifications and experience.

About Us

Palo Alto Networks is an equal opportunity employer, celebrating diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

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