Account Manager
7 days ago
DQE Communications, a leading provider of fiber-optic Internet and data network services in the Pittsburgh metropolitan area, seeks an Account Manager to join its team. This is a hybrid in-office role requiring local residency in the Pittsburgh area.
Key Responsibilities:- Develop account plans to manage growth and retention activities for medium-sized enterprise clients, small service providers, and resellers of DQE services.
- Create account profiles, strategies, and facilitate tasks to deliver exceptional customer experiences.
- Identify and secure orders for additional revenue opportunities through up-selling, proposals, marketing promotions, expiring services, and contracts.
- Process customer order requests for moves, adds, changes, and disconnects, ensuring timely and accurate completion.
- Monitor account activities, such as Customer Alerts, trouble tickets, billing adjustments, and collection reports, and follow up as necessary to maintain customer satisfaction.
- Maintain a sales funnel through ongoing communications with assigned customers.
- Ensure compliance with contractual obligations and terms specified in Master Service Agreements.
- Present solutions persuasively, linking benefits to clients' business objectives and needs.
- Qualify opportunities by understanding customers' businesses, buying processes, requirements, and expectations.
- A strong understanding of the telecommunications industry and experience selling internet services are preferred.
- Familiarity with DQE's product portfolio, including SD WAN, Voice & Unified Communications, SASE, and Cybersecurity.
- Excellent verbal and written communication skills, utilizing various communication vehicles.
- Active listening and interpersonal skills.
- Conflict management and dispute resolution capabilities.
- An energetic, positive, and customer-friendly attitude.
- The ability to adapt to changing work requirements and multi-task efficiently.
- Proficiency in MS Excel and Outlook.
- Experience with ERP and CRM Systems, preferably NetSuite and HubSpot.
- A Bachelor's degree in business or telecommunications, or an equivalent combination of education and experience.
- A minimum of 2 years of direct sales/account management experience, with a proven track record in up-selling, product positioning, and customer service.
- Inside Sales, Outside Sales, or Appointment Generating experience.
- A background in selling technology-based solutions with a targeted monthly sales quota.
$85,000 - $110,000 per year, depending on experience.
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