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Customer Service Ambassador

1 month ago


Thief River Falls, Minnesota, United States Oak View Group Full time

Overview:

We are seeking a highly motivated and customer-focused individual to join our team as an Usher/Ticket Taker. As a representative of the Thief River Falls Complex, you will be responsible for providing top-notch customer service and creating a safe and memorable experience for all guests.

This role is ideal for candidates who want to immerse themselves in an exciting live entertainment environment and are looking for a challenging and rewarding opportunity.

Responsibilities:

  • Proactively welcome guests and answer questions in a friendly and professional manner.
  • Identify opportunities to create memorable experiences for guests and take initiative to provide excellent customer service.
  • Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas.
  • Provide directions to ticketed seats and other facility locations, ensuring that guests have a smooth and enjoyable experience.
  • Prevent guests from moving from one seat to the next and maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
  • Respond to and/or escalate guest complaints, concerns, and compliments in a timely and professional manner.
  • Assist guests with reasonable requests for accommodation, including but not limited to wheelchair escort services.
  • Effectively communicate safety and security measures to guests and ensure that they are aware of any potential hazards.
  • Reports any suspicious activity to supervisors and/or management and monitor your section for additional and continuous assistance.
  • Perform other duties and responsibilities as assigned.

Qualifications:

  • Demonstrated ability to follow instructions and work in a fast-paced environment.
  • Must have strong verbal and written communication skills.
  • Ability to handle stressful situations and provide excellent customer service in a variety of scenarios.
  • Must be 18 years of age or older.
  • Previous experience in a customer service-based industry is preferred.
  • Previous experience within a sports, entertainment, or related field is preferred.
  • Must be able to work a flexible schedule inclusive of weekends, nights, and holidays.