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Customer Service Ambassador
1 month ago
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as an Usher/Ticket Taker. As a representative of the Thief River Falls Complex, you will be responsible for providing top-notch customer service and creating a safe and memorable experience for all guests.
This role is ideal for candidates who want to immerse themselves in an exciting live entertainment environment and are looking for a challenging and rewarding opportunity.
Responsibilities:
- Proactively welcome guests and answer questions in a friendly and professional manner.
- Identify opportunities to create memorable experiences for guests and take initiative to provide excellent customer service.
- Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas.
- Provide directions to ticketed seats and other facility locations, ensuring that guests have a smooth and enjoyable experience.
- Prevent guests from moving from one seat to the next and maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
- Respond to and/or escalate guest complaints, concerns, and compliments in a timely and professional manner.
- Assist guests with reasonable requests for accommodation, including but not limited to wheelchair escort services.
- Effectively communicate safety and security measures to guests and ensure that they are aware of any potential hazards.
- Reports any suspicious activity to supervisors and/or management and monitor your section for additional and continuous assistance.
- Perform other duties and responsibilities as assigned.
Qualifications:
- Demonstrated ability to follow instructions and work in a fast-paced environment.
- Must have strong verbal and written communication skills.
- Ability to handle stressful situations and provide excellent customer service in a variety of scenarios.
- Must be 18 years of age or older.
- Previous experience in a customer service-based industry is preferred.
- Previous experience within a sports, entertainment, or related field is preferred.
- Must be able to work a flexible schedule inclusive of weekends, nights, and holidays.