IT Support Specialist for Enterprise Technology

2 days ago


Washington, Washington, D.C., United States Creative Financial Staffing Full time
Job Title: IT Support Specialist

Location: Washington, D.C.

Salary: $65,000 - $85,000 per annum

About the Role

We are seeking a highly skilled and motivated IT Support Specialist to join our dynamic team at Creative Financial Staffing. The ideal candidate will have a strong background in Office 365 support, troubleshooting, and implementing IT policies and procedures.

Key Responsibilities
  • Provide first-line support for Office 365 applications, including troubleshooting issues and user training.
  • Respond to and resolve technical support requests related to hardware, software, and network issues.
  • Assist in developing, documenting, and implementing IT policies and procedures to ensure efficient operations and compliance.
  • Support and maintain VOIP systems, including configuration, troubleshooting, and user training.
  • Monitor and maintain IT infrastructure, ensuring optimal performance and minimal downtime.
  • Collaborate with team members to identify and implement process improvements.
  • Maintain accurate records of support requests and resolutions in the ticketing system.
  • Stay current with industry trends and best practices to continually enhance IT support capabilities.
Qualifications and Skills
  • Proven experience in IT support, preferably in a corporate environment.
  • Strong knowledge of Office 365, including administration and troubleshooting.
  • Experience with VOIP systems and related technologies.
  • Familiarity with IT policies and procedures development.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.


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