IT Support Specialist for Enterprise Technology
2 days ago
Location: Washington, D.C.
Salary: $65,000 - $85,000 per annum
About the RoleWe are seeking a highly skilled and motivated IT Support Specialist to join our dynamic team at Creative Financial Staffing. The ideal candidate will have a strong background in Office 365 support, troubleshooting, and implementing IT policies and procedures.
Key Responsibilities- Provide first-line support for Office 365 applications, including troubleshooting issues and user training.
- Respond to and resolve technical support requests related to hardware, software, and network issues.
- Assist in developing, documenting, and implementing IT policies and procedures to ensure efficient operations and compliance.
- Support and maintain VOIP systems, including configuration, troubleshooting, and user training.
- Monitor and maintain IT infrastructure, ensuring optimal performance and minimal downtime.
- Collaborate with team members to identify and implement process improvements.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Stay current with industry trends and best practices to continually enhance IT support capabilities.
- Proven experience in IT support, preferably in a corporate environment.
- Strong knowledge of Office 365, including administration and troubleshooting.
- Experience with VOIP systems and related technologies.
- Familiarity with IT policies and procedures development.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
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