Customer Service Representative

1 month ago


Manassas Park, United States My Plumber Plus Full time
Customer Service Representative

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at My Plumber Plus. As a key player in our locally owned and operated company, you will be responsible for providing exceptional customer service and scheduling service appointments.

Key Responsibilities:
  • Convert incoming customer calls into booked service appointments
  • Outbound calling to schedule appointments
  • Respond to customer requests, resolve issues, and promote the company
  • Participate in training to grow and develop as a professional
  • Maintain and update customer database with accurate information
  • Maintain communication with dispatch and manager
Requirements:
  • Customer service and dispatcher experience
  • Sales experience
  • Inbound call experience
  • Outbound call experience
  • Data entry experience
  • Multi-tasking ability
  • Service Titan experience preferred
Benefits:
  • Paid vacation
  • 401k with company match
  • Health, vision, and dental insurance
  • Dynamic work environment
  • Family atmosphere
  • Supportive management
  • Pay ranging from $15 - $18/hour

My Plumber Plus is a family-owned and operated company with a reputation for excellence. We offer a fun, professional, and caring work environment with opportunities for advancement. Apply today to join our team and be a part of our success story.



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