Member Solutions Specialist
4 days ago
We are seeking a highly skilled Member Solutions Specialist to join our team at NIH Federal Credit Union.
Job OverviewThis is an exciting opportunity to work in a dynamic environment where you will be responsible for resolving delinquent account status and maintaining positive member relations.
Key Responsibilities:- Taking appropriate actions to minimize losses on loans, credit card accounts, and negative share accounts.
- Contacting members by telephone, email, text, or mail to notify of delinquency and suggest options to cure the default.
- Working with members to resolve delinquent and/or over-limit status, discussing possible financial arrangements that would resolve temporary problems, informing borrowers of potential legal action, and suggesting financial counseling.
- Updating records relating to delinquent loan accounts, including obtaining current member information.
- A high school diploma or equivalent is required; a bachelor's degree in a pertinent field or equivalent experience is preferred.
- One year of banking experience is required, with working knowledge of credit/lending various credit union products.
- Excellent oral communication, written, and telephone communication skills are essential, as well as good analytical and interpersonal skills.
- Ability to deal with difficult members and resolve problems.
- Competence with Microsoft Office.
The salary range is based on industry standards and takes into account the location, job requirements, and relevant experience. We offer a competitive compensation package that includes a comprehensive benefits program, tuition reimbursement, and opportunities for career advancement.
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