Member Solutions Specialist

4 days ago


Rockville, Maryland, United States NIH Federal Credit Union Full time

We are seeking a highly skilled Member Solutions Specialist to join our team at NIH Federal Credit Union.

Job Overview

This is an exciting opportunity to work in a dynamic environment where you will be responsible for resolving delinquent account status and maintaining positive member relations.

Key Responsibilities:
  • Taking appropriate actions to minimize losses on loans, credit card accounts, and negative share accounts.
  • Contacting members by telephone, email, text, or mail to notify of delinquency and suggest options to cure the default.
  • Working with members to resolve delinquent and/or over-limit status, discussing possible financial arrangements that would resolve temporary problems, informing borrowers of potential legal action, and suggesting financial counseling.
  • Updating records relating to delinquent loan accounts, including obtaining current member information.
Requirements:
  • A high school diploma or equivalent is required; a bachelor's degree in a pertinent field or equivalent experience is preferred.
  • One year of banking experience is required, with working knowledge of credit/lending various credit union products.
  • Excellent oral communication, written, and telephone communication skills are essential, as well as good analytical and interpersonal skills.
  • Ability to deal with difficult members and resolve problems.
  • Competence with Microsoft Office.
Estimated Salary: $45,000 - $65,000 per year

The salary range is based on industry standards and takes into account the location, job requirements, and relevant experience. We offer a competitive compensation package that includes a comprehensive benefits program, tuition reimbursement, and opportunities for career advancement.



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