Collections Portfolio Specialist
4 weeks ago
We're revolutionizing the way people purchase recreational vehicles and equipment by providing a seamless digital buying experience. Our team is passionate about connecting enthusiasts with their passions, and we're looking for a skilled Loan Servicing Professional to join our team.
As a Loan Servicing Professional, you'll be responsible for managing a portfolio of installment loan accounts, working with customers to resolve delinquencies, and providing exceptional customer service. You'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers.
Key Responsibilities:
- Manage a portfolio of installment loan accounts, including delinquency and loss mitigation
- Conduct outbound and inbound collection calls, as well as skip tracing as needed
- Investigate and resolve complex problems and issues associated with loan servicing
- Comply with all federal and state specific laws that regulate collections
Requirements:
- HS Diploma or GED required, with some college coursework a plus
- 2+ years of collections and/or servicing experience, preferably in an installment loan, auto, or mortgage portfolio
- Working knowledge of Word and Excel
- Able to master use of web-based system of record (LoanPro) and available skip tools
We offer a competitive salary, robust health care plans, and a generous parental leave policy. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.
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