IT Support Specialist Lead
1 week ago
We are a federal IT company driven by innovation, with a mission to elevate the customer experience in government solutions.
Our Vision
NuAxis Innovations is a forward-thinking organization where technology meets passion. We strive to be the best IT partner for our clients, delivering cutting-edge solutions that transform their experiences.
About NuAxis
We're a dynamic team of thinkers and doers who share a love for technology and people. Our expertise spans various areas of IT, from engineering to art. We work collaboratively, supporting each other every step of the way.
Job Summary
As an IT Support Specialist Lead at NuAxis, you will play a pivotal role in ensuring seamless support for our clients. You will lead a team of support specialists, providing top-notch technical assistance and guidance to ensure maximum productivity.
Responsibilities
- Provide leadership and guidance to the support team
- Develop and implement effective support strategies
- Collaborate with cross-functional teams to resolve complex issues
- Stay up-to-date with industry trends and technologies
- Ensure exceptional client satisfaction through timely and accurate support
Requirements
- Bachelor's degree in Computer Science or related field
- 5+ years of IT experience, with a focus on support and leadership
- Proven track record of successfully leading high-performing teams
- Excellent communication and problem-solving skills
- Strong knowledge of IT service management frameworks and methodologies
What We Offer
- Competitive salary range $85,000 - $110,000 per year
- Comprehensive benefits package, including medical, dental, and vision coverage
- Generous PTO policy and flexible work arrangements
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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