Patient Services Representative

1 week ago


Geneva, Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

The Patient Services Representative plays a vital role in ensuring the highest level of customer service is provided to patients and company representatives. This position is responsible for performing customer service functions in the medical practice office, including patient registration, scheduling appointments, and coordinating outside testing.

Key Responsibilities
  • Customer Service: Greet patients as they enter the office, obtain required patient information, and perform patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
  • Patient Registration: Obtain and update patient demographic information and company information from all patients.
  • Scheduling: Answer phone calls and schedule appointments, direct and document patient calls as appropriate.
  • Coordination: Coordinate scheduling of outside testing for patients and serve as a liaison between patients and the practice.
  • Administrative Tasks: Perform daily reconciliation reports to ensure charges have been entered correctly, pull charts and ready them for the next day's appointments, file completed patient charts daily, and file test/procedure results in patient medical records after physician signature.
  • Communication: Liaise with company representatives or potential employees to ensure correct services are provided, review Epic charts prior to patient appointments to ensure consents are within the past 12 months and insurance cards are current, and respond to medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Medical office coding experience and previous physician office or customer service experience preferred.


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