Strategic Banking Relationship Specialist

6 days ago


Florence, Kentucky, United States U.S. Bank Full time

At U.S. Bank, we're dedicated to helping customers and businesses make better financial decisions, enabling them to grow and succeed. To achieve this ambitious goal, we believe each person is unique in their potential. As a career with U.S. Bank offers numerous opportunities to discover what makes you thrive at every stage of your career, try new things, learn new skills, and excel from Day One.

Job Description

A Client Relationship Consultant builds lasting relationships with customers through various channels, including in-person, appointments, and virtual interactions. These consultants provide expert guidance while adopting a digital-first mindset, fostering trust, and identifying clients' banking needs. They assess customer requirements, process information, educate clients about available deposit and loan products, and recommend solutions tailored to each client's goals and needs.

To deliver an exceptional client experience, they engage proactively, ask questions, and learn about customers' financial needs and preferences. By effectively communicating and engaging with clients, they identify solutions to meet their evolving needs. Additionally, they maintain a comprehensive understanding of consumer and business banking products, services, and digital offerings. The role requires processing basic transactions, greeting clients, and collaborating with branch team members and partners to serve clients efficiently.

Key Responsibilities
  1. Build strong relationships with clients through proactive outreach and follow-up.
  2. Identify and address customers' banking needs by assessing and attending to their requirements.
  3. Maintain knowledge of consumer and business banking products, services, and digital offerings.
  4. Deliver exceptional customer service, processing transactions, and resolving issues promptly.
  5. Collaborate with colleagues to foster a supportive work environment and enhance the overall client experience.
Requirements

To excel in this role, candidates should possess:

  • A high school diploma or equivalent.
  • Four to five years of customer service experience.
  • Four to five years of sales experience.
Preferred Skills

Candidates with the following skills will be highly competitive for this position:

  • Proven ability to build relationships with clients through proactive outreach and follow-up.
  • Effective communication and interpersonal skills.
  • Thorough knowledge of bank policies, procedures, and support systems.
  • Understanding of retail products and services.
  • Experience in sales campaigns and promotions.
  • Familiarity with digital products and self-service technologies.
  • Ability to explore and identify customers' true needs.
Benefits

U.S. Bank offers a comprehensive benefits package, including:

  • Healthcare (medical, dental, vision).
  • Basic term and optional term life insurance.
  • Short-term and long-term disability.
  • Pregnancy disability and parental leave.
  • 401(k) and employer-funded retirement plan.
  • Paid vacation (two to five weeks depending on salary grade and tenure).
  • Up to 11 paid holiday opportunities.
  • Adoption assistance.
  • Sick and Safe Leave accruals.

We are committed to creating a diverse workforce and consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.



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