Technical Support Specialist

5 days ago


High Springs, Florida, United States Emerald Data Full time

About the Role

We are seeking a highly motivated Technical Support Specialist to join our team at Emerald Data Partners. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and have a passion for technology.

Key Responsibilities:

  • Assist the team with troubleshooting, maintenance, and support of computer systems, software applications, and network infrastructure.
  • Work as a team member in a collaborative environment, remotely troubleshooting technical issues and processing user requests.
  • Document and update technical procedures and knowledge base articles.
  • Use remote support software and remote monitoring and management software.
  • Conduct research into desktop issues, network issues and hardware and software products as required.
  • Spend time training and remain up-to-date with technology trends.

The Ideal Candidate

We are looking for an individual with a strong desire to learn new things, excellent problem-solving and analytical skills, and a customer-focused mindset. The ideal candidate should be comfortable working in a team environment, completing tasks, and sharing knowledge.

Requirements:

  • Working towards Associate's degree or equivalent in an IT related field is a plus, but relevant experience is okay too.
  • A+ certification is desired but not required.
  • Experience with hands-on hardware and software troubleshooting.
  • Strong phone and customer service skills.
  • Excellent interpersonal skills and ability to communicate effectively.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of $60,000 - $75,000 per year, depending on experience. Our comprehensive benefits package includes unlimited growth opportunities, flexible work arrangements, and a supportive team environment.



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