Technical Support Specialist
5 days ago
About the Role
We are seeking a highly motivated Technical Support Specialist to join our team at Emerald Data Partners. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and have a passion for technology.
Key Responsibilities:
- Assist the team with troubleshooting, maintenance, and support of computer systems, software applications, and network infrastructure.
- Work as a team member in a collaborative environment, remotely troubleshooting technical issues and processing user requests.
- Document and update technical procedures and knowledge base articles.
- Use remote support software and remote monitoring and management software.
- Conduct research into desktop issues, network issues and hardware and software products as required.
- Spend time training and remain up-to-date with technology trends.
The Ideal Candidate
We are looking for an individual with a strong desire to learn new things, excellent problem-solving and analytical skills, and a customer-focused mindset. The ideal candidate should be comfortable working in a team environment, completing tasks, and sharing knowledge.
Requirements:
- Working towards Associate's degree or equivalent in an IT related field is a plus, but relevant experience is okay too.
- A+ certification is desired but not required.
- Experience with hands-on hardware and software troubleshooting.
- Strong phone and customer service skills.
- Excellent interpersonal skills and ability to communicate effectively.
What We Offer
In return for your hard work and dedication, we offer a competitive salary of $60,000 - $75,000 per year, depending on experience. Our comprehensive benefits package includes unlimited growth opportunities, flexible work arrangements, and a supportive team environment.
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