Business and Operations Specialist
1 week ago
Savvy HR Partner is a specialized recruitment firm dedicated to connecting employers with exceptional talent. Our mission is to revolutionize the hiring process, ensuring organizations find not just good employees, but their next game-changers.
About Justice By Carter Law Firm
Justice By Carter Law Firm is dedicated to delivering high-quality legal services to clients while maintaining a commitment to justice, integrity, and excellence. Our firm values professionalism, client-centered service, and a team-oriented environment.
Position Overview
We are seeking a detail-oriented and organized Intake Specialist to join our team. The ideal candidate will have excellent communication skills, be highly organized, and have a strong ability to empathize with clients who may be experiencing stressful situations.
Key Responsibilities
- Provide exceptional customer service by handling inbound calls, emails, and other forms of communication with empathy and professionalism.
- Conduct initial client screenings to assess case viability, gather relevant information, and determine eligibility for legal services.
- Accurately record client information and case details into the firm's database or case management system while ensuring confidentiality and data security.
- Coordinate and schedule consultations between potential clients and attorneys, ensuring timely and efficient follow-up.
- Conduct follow-up calls and emails to gather additional information or clarify case details as needed.
- Verify client documents, complete necessary forms, and ensure all preliminary paperwork is accurate before the initial consultation.
- Work closely with attorneys, paralegals, and other staff to facilitate a smooth client intake process, providing relevant case information for further evaluation.
- Provide general information to clients regarding the firm's services and direct clients to other resources as needed.
Requirements
- Minimum of 1-2 years in a client-facing role, ideally in a law firm, healthcare, social services, or customer service setting.
- High school diploma or equivalent required; an associate's or bachelor's degree in a related field is preferred.
- Exceptional verbal and written communication skills, with a professional and empathetic phone manner.
- Strong attention to detail for accurate data entry and case documentation.
- Comfortable using case management software, Microsoft Office Suite, and other relevant applications.
- Ability to manage multiple calls, emails, and tasks in a high-paced environment while remaining organized.
- Commitment to maintaining client confidentiality and adherence to firm policies and ethical guidelines.
Benefits
- 1099 Contractor agreement
- Flexible work arrangement
- Ability to make a difference in the legal services industry
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