Hospital Valet

1 week ago

Oregon City, Oregon, United States Towne Park Full time
About Towne Park

Towne Park is a leading hospitality services company dedicated to delivering exceptional experiences. We take pride in creating smiles for millions of patients, visitors, and guests we serve.

As a Guest Service Associate with Towne Park, you will play a vital role in ensuring our guests receive top-notch service. Your warm and welcoming demeanor will make a lasting impression, leaving our guests feeling valued and appreciated.

We are committed to offering competitive compensation packages that recognize the value of our team members. For this position, the estimated hourly base pay range is $12 per hour, plus $6-$9 per hour in tips. Compensation: Our commitment to fair and commensurate compensation ensures that your hard work is rewarded.

Job Description

The Guest Service Associate is responsible for providing attentive and friendly hospitality services to guests. Key responsibilities include parking and retrieving guest vehicles in a prompt yet safe manner, assisting guests with luggage, and delivering exceptional customer service.

Essential Functions

• Maintains a pleasant and professional demeanor with all guests, coworkers, and clients.
• Acknowledges and greets guests within five feet with a friendly and professional demeanor.
• Uses salutation of the day and welcomes guests to the location.
• Practices proper Towne Park phone etiquette.
• Parks and retrieves vehicles while driving slowly and cautiously.
• Assists guests with directions, taxis, reservations, and other inquiries.
• Provides guests with information about outlets, meeting rooms, and amenities of the facility as well as main attractions in the area.
• Delivers messages, items, and/or guest amenities as requested.
• Shuttles guests to approved locations.
• Explains parking rates and retrieval procedures to guests upon arrival.
• Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys.
• Consistently completes and maintains all ticket information, including key tag, guest folio, location of vehicle, damage survey, and claim check receipt from all vehicles taken into the valet system.
• Calculates and collects revenue for vehicles when needed.

Qualifications

• High school diploma or general education degree (GED) required.
• Valid driver's license and clean driving record required.
• Must be at least 18 years of age and pass a criminal background and drug screen.
• One month related experience and/or training; OR equivalent combination of education and experience.

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