Medical Customer Service Professional with Bilingual Expertise
1 week ago
At Garner Health, we're dedicated to revolutionizing the healthcare landscape by providing accessible and affordable care for all.
We're seeking a skilled Medical Customer Service Representative to join our team, supporting our members across phone, chat, and email. This role requires strong communication skills, attention to detail, and the ability to empathize with patients' challenges.
The ideal candidate will possess excellent written and verbal communication skills, proficiency in both English and Spanish, and experience in handling complex customer inquiries. Strong organizational skills, de-escalation techniques, and problem-solving abilities are essential for success in this position.
Responsibilities:- Deliver exceptional customer service, providing education, guidance, and claims assistance to our members.
- Foster positive relationships with patients, addressing their concerns with empathy and professionalism.
- Maintain accurate records of interactions, ensuring seamless follow-up and resolution of issues.
- Bachelor's degree in a related field or equivalent experience.
- 2+ years of medical customer service experience, preferably in a bilingual setting.
- Excellent written and verbal communication skills, with proficiency in English and Spanish.
- Ability to work independently, prioritize tasks effectively, and manage multiple responsibilities.
- Strong analytical and problem-solving skills, with a focus on delivering high-quality results.
Estimated Salary: $39,200 - $45,600 per year (based on a 40-hour workweek)
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