Service Recovery Manager
5 days ago
SERVPRO of Belle Meade/West Nashville is a leading provider of restoration services, dedicated to helping individuals and businesses recover from unexpected events. Our team of experts is committed to delivering exceptional service and ensuring that our customers are satisfied with the work we do.
Estimated Salary
The estimated hourly salary for this position ranges from $19 - $22 per hour, depending on experience, with opportunities for overtime pay and merit-based increases.
Job Description
As a Service Recovery Manager at SERVPRO of Belle Meade/West Nashville, you will be responsible for coordinating and controlling restoration projects to ensure successful completion and customer satisfaction. This role requires strong communication and leadership skills, as well as the ability to work independently and make decisions in high-pressure situations.
Primary Responsibilities
- Manage customer relationships and overall satisfaction through effective communication and issue resolution
- Supervise restoration technicians and ensure they have the necessary tools and resources to complete tasks efficiently
- Coordinate production processes, including labor and material usage, to meet project deadlines and quality standards
- Identify and mitigate safety hazards, ensuring a safe working environment for occupants and workers
- Document job files accurately and thoroughly, providing detailed information for future reference
Required Skills and Qualifications
- Effective written and oral communication skills, with basic math and computer proficiency
- Experience in cleaning or restoration preferred, but not required
- High school diploma or equivalent required; IICRC certifications a plus
- Valid driver's license and ability to travel locally and out of state when necessary
- Ability to lift up to 50 pounds regularly, with occasional lifting of up to 100 pounds with assistance
- Strong problem-solving and critical thinking skills, with attention to detail and ability to multitask
Benefits
This position offers a competitive hourly rate, with opportunities for overtime pay and merit-based increases. Additionally, employees receive benefits such as paid time off, health insurance, dental insurance, vision insurance, and more.
Others
Please note that all employees of SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. The Franchisor has no direct employment relationship with franchise employees.
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